Northbeam SupplyQ3 2026Operating review

A quarter we met on revenue and missed on payback.

Revenue landed 4% over target on the back of two enterprise renewals. Payback slipped to 14 months because onboarding took three people instead of two. Both are addressed in the commitments on the last slide.

Sample figures throughout — replace with your own before presenting.

Northbeam SupplyQ3 2026Scorecard

Four numbers the board asked for.

Revenue

$0k

+4% vs target

Gross margin

+2 pts vs target

Payback

0 mo

+3 mo vs target

Net retention

−2 pts vs target

Attainment bars are capped at 100%; anything above target reads as a full bar and the delta is in the line above.

Northbeam SupplyQ3 2026Revenue

Eight quarters, one dashed target line.

Northbeam SupplyQ3 2026Unit economics

Serving cost rose faster than price.

Per account	Q3 26	Q2 26	Q3 25
Annual contract value	21,400	20,900	18,200
Cost to serve	6,210	5,480	5,010
Gross margin	71%	74%	72%
Acquisition cost	11,900	10,300	9,800
Payback, months	14	11	11
Contribution, year one	3,290	5,120	3,390

Negatives in parentheses; all figures in US dollars unless marked.

Northbeam SupplyQ3 2026Funnel

The drop is between pilot and signature.

Qualified1,240

Demo756

Pilot422

Signature149

Expanded74

Pilot to signature converted at 35%, down from 48% a year ago. Cause on the next slide but one.

Northbeam SupplyQ3 2026What worked

Three things we will do again.

Renewals handled by the account team, not sales

+9 pts

Owner: Customer

Price list simplified to three lines

+4% ACV

Owner: Revenue

Weekly deployment instead of monthly

−41% incidents

Owner: Engineering

Northbeam SupplyQ3 2026What did not

Three things that cost us the quarter.

Onboarding needed a third engineer on every account

+3 mo payback

Fix: templated setup

Pilot scope grew without a written end date

−13 pts conversion

Fix: fixed 30-day pilot

Two mid-market accounts churned on one missing report

−2 pts retention

Fix: shipped in week 2

Northbeam SupplyQ3 2026Retention by cohort

Retention holds from month three.

M1M2M3M4M5M6 Q1 261009488868585 Q2 261009388858280 Q3 26100928680——

Logo retention, percent of accounts still paying. Dashes are months that have not happened yet.

Northbeam SupplyQ3 2026Headcount and spend

Spend grew where the work grew.

Function	Heads	Spend, $k	vs plan
Engineering	31	2,180	(40)
Implementation	14	890	210
Revenue	12	760	15
Operations and admin	9	430	(25)
Total	66	4,260	160

Northbeam SupplyQ3 2026Risks

Two risks need a decision this quarter.

Low impactMediumHigh LikelyImplementation backlogDecideOnboarding cost per account PossibleSecond-source hardwareDecideSingle-region hosting UnlikelyOffice leaseKey-person dependency in data

Northbeam SupplyQ4 2026Commitments

Three commitments, each with a number and a date.

Payback back under 12 months

Metric: months to payback
Target: ≤ 12.0
Date: 31 Dec 2026

Pilot to signature above 45%

Metric: conversion
Target: ≥ 45%
Date: 31 Dec 2026

Implementation spend on plan

Metric: variance, $k
Target: ≤ 50
Date: 31 Dec 2026

Northbeam SupplyQ3 2026Appendix

Full ledger.

Line	Q3 26	Q2 26	Q1 26	Q4 25
Revenue	8,420	7,980	7,410	7,120
Cost of revenue	(2,442)	(2,075)	(1,927)	(1,922)
Gross profit	5,978	5,905	5,483	5,198
Engineering	(2,180)	(2,040)	(1,930)	(1,880)
Implementation	(890)	(690)	(640)	(610)
Revenue team	(760)	(740)	(700)	(690)
Operations and admin	(430)	(455)	(440)	(425)
Other income	62	48	41	38
Operating result	1,780	2,028	1,814	1,631